Account suspensions may result in your outgoing calls being directed to a Verizon representative so account issues can be addressed by Verizon personnel and your service can be brought back online as quickly as possible.And you won’t be able to receive calls using your transferred number until all carriers have updated their call routing to reflect that your number now belongs to Verizon. You won’t be able to make calls using your transferred number unless it’s already active. During this time, you may be assigned a temporary number. If you transfer from a landline phone provider, transfer can take up to 10 business days.If you’re transferring from another wireless carrier, allow up to 72 hours before your number is active on our network.When resolved, all affected customers generally see their service restored at the same time. These disruptions tend to affect a certain geographic area or a certain type of service. Network disruptions – When our network experiences an outage our goal is to restore service as quickly as possible.Use our troubleshooter to help solve the issue. If you have weak signal everywhere, your device might have an issue.If you’re making calls over Wi-Fi but your Wi-Fi signal is poor, try moving closer to your router.You can even send messages and place HD voice and video calls using apps like Skype™ and Hangouts™ over our network or your own Wi-Fi network. If you’re indoors, our solutions like a Network Extender or Wi-Fi Calling can help you use your service.If you’re in an area with heavy network usage (e.g., sporting event, concert, etc.) you may have slow data speeds until the network congestion clears or you reach an uncongested cell site.Here’s what you can do if your phone isn’t making calls or your calls are failing The number you’re calling isn’t working - Any of the issues above could also prevent the people you’re calling from receiving calls on their devices.Or, if you aren’t able to make calls over Wi-Fi, Wi-Fi Calling might be turned off. Phone settings - When enabled, Airplane mode stops your device from connecting to cellular and Wi-Fi networks.Smart Family restrictions - If you have Verizon Smart Family on your account, restrictions may be in place that keep your calls from going through.Or, your mobile account may be disconnected or suspended. Or you may have made account changes that mean service features need to be restored. Mobile account issues - If you switched to Verizon recently it’s possible that your service transfer isn’t complete.This increased network traffic can cause congestion, which can cause dropped or failed calls. Network resources - Occasionally our network resources can be taxed beyond their limits, especially when many people come into an area at once (e.g, sporting event, concert, festival, etc.). These can all contribute to signal blockage and result in dropped or failed calls. Factors can include being far from network cell sites, electronic device interference, obstructions, building materials or construction, terrain, geography and even heavy foliage.
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